Order Information - Autodesk Online Store

Order Information

I would like to order by telephone.
The Autodesk Online Store is guaranteed secure and virus free. When you shop online with us, you can shop with confidence knowing that you are totally protected. However, if you would like to order by telephone you can contact us at 0041 32 7239855.

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What payment methods do you accept?
We accept Visa, MasterCard/EuroCard,American Express, Click and Buy, Wire Transfer, Online Banking, and PayPal. You can safely enter yourentire credit card number via our secure server, which encrypts all submitted information.

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Can I order without a credit card?
In addition to credit card, we accept WireTransfer, Pay Pal, Click and Buy and Online Banking as payment methods.

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When will my credit card be charged?
Your credit card will be charged the day after your purchase has been placed.

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How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "DRI*Autodesk, Inc."

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Do I have to pay sales tax?
Pursuant to the Digital VAT Directive, European Union (EU) customers will be charged 15% value-added tax (VAT) on all downloaded digital products and services including software. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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Do you charge VAT?
In most parts of the world, Autodesk is legally required to charge you sales tax according to the calculations you see during your purchasing process. If Autodesk does not charge taxes, you are sometimes still liable to pay the taxes yourself. On Autodesk's European stores, for hard goods, books and services you are charged the relevant VAT rate.

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How much VAT/GST am I charged?
Autodesk delivers electronic sales from Ireland, which means that downloads and subscriptions are charged the Irish VAT rate for EU members. For physical shipments, VAT will be charged according to the country where the physical product will be shipped. Autodesk is registered in many different countries for which it is responsible for charging and collecting VAT/GST.

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I am a customer in Norway or Switzerland. Why is VAT charged on my purchase when I have a VAT registration number?
The Autodesk Store quotes prices inclusive of VAT and charges VAT on all software transactions within Norway and Switzerland. Autodesk is VAT-registered in Norway and in Switzerland because it was required to do so under these countries' VAT regimes. Therefore, Autodesk is obligated to charge VAT to all customers in Norway and Switzerland.

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I am a customer in the UK. Why was I charged VAT on my boxed product when I have a VAT registration number?
Goods for UK customers are shipped from the UK and, therefore, sales of physical goods to all UK customers must include VAT (domestic transactions). UK customers who purchase a subscription or download and enter a valid VAT number into the Autodesk store at the point of purchase are not charged VAT.

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What name and address should I enter in the billing information screen?
For credit card verification, you must enter your name and address exactly as it appears on your credit cardstatement.

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Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

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Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service . Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

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How do I start a new order?
You can start a new order simply by clicking the following link.

Start a New Order.

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I did not receive a confirmation e-mail.
Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mailfolders.
ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may putyour email into the a bulk or junk mail folder. Please make sure @digitalriver.com is on your "approvedsender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls thatblock your email completely without your knowledge. We often do not even receive notice of such a block.The only solution to this problem is for you to be aware what triggers your ISPs blockage and make surethey understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you checkthe settings. The "defaults" are often much more restrictive than you might wish. Please see our verygeneral suggestions to get started.

Checking for Lost Mail
AOL Users:

Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages to get through.To avoid accidentally filtering our future messages:
  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter this domain @digitalriver.com
  6. Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click"Not Junk." This will help future messages to get through. To avoid accidentally filtering our futuremessages:
  1. Click Mail, then Options (next to the Help link)
  2. Click Junk email Protection
  3. Click Safe List
  4. Enter this domain: @digitalriver.com
  5. Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click"Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "NotSpam." This will help future messages to get through.

Outlook 2003 Users:
  1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
  2. Select Safe Senders, then Add.
  3. Type @digitalriver.com and click OK.
  4. Type and click OK.
  5. Click OK.

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